Terms and Conditions

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices and promotions are subject to change without notice.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that which is stated at the time it was collected, we will notify users by way of e-mail. Users will then have a choice as to whether or not they wish us to use their information in this different manner. We will always use information in accordance with the privacy policy under which the information was originally collected.

© 20198 lonjevitee.com - +44 [0] 203 280 3677

Terms and Conditions

Please note that Lonjevitee does not approve or condone the use of ‘Spam’ or unsolicited commercial e-mail as lonjevitee.com considers itself a leader in the Health & Wellness, Internet based email marketing industry.   

Pricing

All prices and offers are subject to change without prior notice. Increased product costs will be the only reason for increased prices. It is the policy of Lonjevitee to offer products at affordable prices.

Special Offer Discount Vouchers

Occasionally we will request proof of receipt.

Reward Points

Reward points will not be exchanged for cash. 1 reward point value is 1p towards cost of products. Reward Points can be accumulated and taken as free products or towards the cost of products. Customers who pay through PayPal may not be able to see or use their reward points off their balance unless they log into their account first. The points remain valid for 12 months from the date of purchase. If no other purchase is made during the 12 months then the points become invalid. If a purchase is made during the 12 months then the previous points total is added to the new points and all the points become valid for 12 months from that date. The duration of point validity may change without notice, however, we will always endeavour to give at least 3 months notice prior to such change.

Log in, place the product/s you wish to purchase in the shopping cart, go to checkout and then select your payment method. 

Shipping Charges and Delivery Times

We make every effort to ship all orders paid for and received before midday on that same day. However, there are times when delays in processing an order are unavoidable. Please allow up to 21 days for arrival of your order. Unless special arrangements are made, all orders are shipped 1st or 2nd Class service with Royal Mail and are generally delivered within 1-3 working days.

DURING STAFF HOLIDAYS/BUSY PERIODS THERE COULD BE A DELAY IN PROCESSING AND POSTING YOUR ORDER. IF THERE IS LIKELY TO BE A DELAY WE WILL eMAIL YOU WITH THE CURRENT STATUS OF YOUR ORDER.

AUTOMATIC FREE SHIPPING ON RETAIL ORDERS OVER £100 - Excluding International and UK Next Day. Shipping method is at the discretion of Lonjevitee Ltd.

Bulk purchase orders may incur a fixed shipping fee.

Please see the Shipping & Returns link at the foot of the page for additional information.

Refund Policy

We offer a full refund or replacement service for any faulty &/or damaged goods. If the goods that you purchase are not what you expected then you may return them to us within 14 days from the date of purchase and we will make a full 100% refund to you. We do not offer a sale or return service to wholesale buyers.

Credit Card Security Policy

Lonjevitee does store credit or debit card information. All credit or debit card transactions are handled by our online payment processors.

Barclaycard ePDQ is our preferred credit card processor. Barclaycard ePDQ security is a top priority. We use multiple layers of security to help protect transaction information. Barclaycard ePDQ uses Secure Sockets Layer (SSL) technology to help protect user information against unauthorised access from third parties, loss and fraud. In addition, when a payment is sent using Barclaycard ePDQ the recipient won't receive sensitive financial information like the sender’s credit/debit card or bank account number. Our servers sit behind an electronic firewall and are not directly connected to the Internet, customer information is thus available only to authorised computers. You can order from us safe in the knowledge that your credit card information is treated with paramount importance and the highest of security levels at all times.

Privacy Policy

If you feel that this company is not abiding by its posted privacy policy, contact: security@lonjevitee.com. If you do not receive acknowledgment of your enquiry or your enquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org. TRUSTe will then serve as a liaison with the website to resolve your concerns.

Information Collection and its Use

Lonjevitee is the sole owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different to those which are disclosed in this statement. Lonjevitee.com collects information from our users at several different points on our website.
 
Ordering

We request information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date etc.). This information is used for billing purposes and to fulfil customer’s orders. This contact information is used to get in touch with the user if we have trouble processing an order. 

Cookies

A cookie is a piece of data stored on the user’s computer containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site; the main drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance their experience of our site. 

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information may also be used for purposes of monitoring or improving the use and satisfaction this site provides. 

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website their information is protected both online and offline. Our order forms do not ask users to enter sensitive information, such as credit card number, that information is taken by our card processors and we are not privy to such information at any time.  While we use SSL encryption to protect sensitive information online, we also do everything within our power to protect user-information offline. All of our users’ information  is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.  Furthermore, ALL employees are kept up-to-date on our security and privacy practices.  If you have any questions about the security of our website, you can send an e-mail to: security@lonjevitee.com.

Disclaimer

Lonjevitee makes no claim that any of its products will cure or prevent any disease. The products and the claims made about specific products on or through this site have not been evaluated by Lonjevitee or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation programme, before taking any medication, or if you have, or suspect , you might have a health problem.