Automatic free shipping on UK retail orders over £100 - excluding international and UK next day, and all high value orders will require a signature upon receipt.
Bulk purchase orders may incur a fixed shipping fee.
Shipping charges are based on the weight of the products in the shopping cart and the size of the packaging. They are set by Royal Mail. For orders over £100 choice of delivery is at the discretion of Lonjevitee Ltd.
Shipping options for various products are automatically selected and shown at checkout.
Orders placed after 12 noon may not be shipped until the following working day.
DURING THE CORONAVIRUS PANDEMIC THE FOLLOWING ROYAL MAIL CHANGES APPLY TO NEXT DAY GUARANTEED SERVICES
Special Delivery Guaranteed by 9am and 1pm services and will make the following changes.
For items posted from Tuesday 31 March 2020 onwards, our guarantee delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day. Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day
Customers are advised to select Signed For service to help ensure safe delivery. Orders over £100 will be shipped free of charge and will almost always be Signed For or Guaranteed Next Day service.
- UK (exc eire) 1st Class large letter - Customer responsible for items lost in transit.
- UK (exc eire) 1st Class large letter - Signed for
- UK (exc eire) 1st & 2nd Class small parcel - Customer responsible for items lost in transit
- UK (exc eire) 1st & 2nd Class 'signed for' small parcel
- UK (exc eire) Next Day Guaranteed by 1pm - Orders must be placed by 12 noon Mon-Thurs. Orders placed on Friday before 1pm are guaranteed delivery by 1pm the following Monday.
- UK (exc eire) next day guaranteed Saturday - For orders placed by 1pm on Friday.
- Europe Airmail tracked/signed for
- International Airmail (formally known as Airsure) tracked/signed for
Shipping charges for special offer products may vary. Please contact us before the checkout stage if you have special delivery requirements or you require next day guaranteed delivery.
ALL INTERNATIONAL ORDERS ARE SENT VIA TRACKED & SIGNED SERVICE.
PARCELS TO EUROPE MAY BE SUBJECT TO VAT AND DUTY. THIS IS DUE TO NEW REGULATIONS SINCE BREXIT. THIS AMOUNT IS THE RESPONSIBILITY OF THE CUSTOMER. THIS CAN DELAY DELIVERIES - PLEASE BE PATIENT.
International customers should be aware that we ship to 234 countries worldwide. Some options may not be available for delivery to your country. Tracked & signed for is only available for 43 countries. Tracked is only available for 33 countries. Signed service is not available for 42 of the 234 countries. There is no mail service to Somalia.
We rarely have packages lost in transit, however, customers who do not select signed &/or tracked service are risking loss or possible delay.
By adding 'signed for' service to your UK delivery option you are protecting the cost of replacement.
We make every effort to ship all orders paid for and received before midday on that same day. However, there are times when delays in processing an order are unavoidable. Please allow up to 21 days for arrival of your order. Unless special arrangements are made, all orders are shipped 1st or 2nd Class service with Royal Mail and are generally delivered within 1-3 working days.
During staff holidays/busy periods, there could be a delay in processing and posting your order. If there is likely to be a delay we will email you with the current status of your order.
Capsules are filled to order to ensure absolute freshness of the products.
PLEASE NOTE THAT ROYAL MAIL INCREASE DELIVERY CHARGES ON 1st APRIL EVERY YEAR - THIS IS BEYOND OUR CONTROL.
Returns PolicyYou have the right to cancel your order if you have changed your mind within 14 days of purchase. Products that are not faulty must be returned exactly as received, unopened and in a re-saleable condition within 14 days of receipt.
We cannot accept any products back into stock if more than 14 days has passed since ordering, or they are not in pristine, re-saleable condition. You are responsible for the safe return of any cancelled product, including the return delivery charge. You should contact us BEFORE returning any products to obtain a unique returns number, which can be obtained by e-mailing: firstname.lastname@example.org
Returned items without a returns number will NOT BE PROCESSED and you will not receive a refund or exchange of goods. When returning products please ensure that you include your name and address.
In accordance with your legal rights delivery charges for faulty/damaged goods will be refunded upon receipt of the faulty/damaged goods at our returns department.
We advise you to use Royal Mail - Signed For service to return unwanted or faulty goods to ensure that they arrive safely. The returns address and returns number must be obtained before posting back to us. Contact: email@example.com
Please retain the returns postal receipt along with the tracking number in case of any problems.
Your Legal Rights
When you buy goods from Lonjevitee Ltd, in law you have a number of rights as a consumer. These include the right to claim a full refund or replacement where the goods are faulty.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us in their original state, unopened and unused, within 14 days and we will offer you an exchange or a refund. Original postage costs and return postage costs will not be refunded. Please ask for returns details if needed.
Goods ordered at home
What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
Up To 14 days
After receiving your goods, in most cases, you can change your mind and get a full refund.
You DON'T have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help you.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06