ShippingAutomatic free shipping on UK retail orders over £100 - excluding international and uk next day - shipping method is at the discretion of Lonjevitee Ltd.
Bulk purchase orders may incur a fixed shipping fee.
Shipping charges are based on the weight of the products in the shopping cart and the size of the packaging. They are set by royal mail. There is no handling or packing charge. For orders over £100 choice of delivery is at the discretion of lonjevitee ltd.
Delivery options for various products are automatically selected and shown at checkout.
Customers who specifically request 'non-signed for' delivery must agree to accept responsibility and cover the cost of replacement products if lost in transit.
- UK (exc eire) 1st & 2nd Class large letter - Customer responsible for items lost in transit.
- UK (exc eire) 1st & 2nd Class large letter - Signed for
- UK (exc eire) 1st & 2nd Class small parcel - Customer responsible for items lost in transit
- UK (exc eire) 1st & 2nd Class 'signed for' small parcel
- UK (exc eire) Next Day Guaranteed by 1pm - Orders must be placed by 12 noon mon-thurs. Orders placed on Friday before 1pm are guaranteed delivery by 1pm the following Monday.
- UK (exc eire) next day guaranteed Saturday - For orders placed by 1pm on friday.
- Europe Airmail customer responsible for replacing items lost in transit
- Europe Airmail tracked/signed for
- International Airmail customer responsible for replacing items lost in transit
- International Airmail (formally known as Airsure) tracked/signed for
International customers should be aware that we ship to 234 countries worldwide. Some options may not be available for delivery to your country. Tracked & signed for is only available for 43 countries. Tracked is only available for 33 countries. Signed service is not available for 42 of the 234 countries. There is no mail service to Somalia.
We rarely have packages lost in transit, however, customers who do not select signed &/or tracked service are fully responsible for replacing their order should it not arrive.
For £1.10 extra you can add 'signed for' service to your delivery option.
A 1st class large letter package can cost as little as 98p or £2.08 for 'signed for' delivery, protecting the cost of replacement.
In accordance with the 2014 European Directive you have the right to cancel your order if you have changed your mind within 14 days of purchase. Products that are not faulty must be returned exactly as received, unopened and in a re-saleable condition within 14 days of receipt.
We cannot accept any products back into stock if more than 14 days has passed since ordering, or they are not in pristine, re-saleable condition. You are responsible for the safe return of any cancelled product, including the return delivery charge. You should contact us BEFORE returning any products to obtain a unique returns number, which can be obtained by e-mailing: email@example.com
Returned items without a returns number will NOT BE PROCESSED and you will not receive a refund or exchange of goods.When returning products, please ensure that you include your name and address.
In accordance with the 2014 European Directive your delivery charges for faulty/damaged goods will be refunded upon receipt of the faulty/damaged goods at our Returns Department.
ALL Returns must be made by Registered Mail - Signed For and insured service - to ensure that they arrive safely. The returns address and returns number must be obtained before posting back to us by contacting: firstname.lastname@example.org
Please retain the returns postal receipt along with the tracking number in case of any problems.
Your Legal Rights
When you buy goods from Lonjevitee Ltd, in law you have a number of rights as a consumer. These include the right to claim a full refund or replacement where the goods are faulty.
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us in their original state, unopened and unused, within 14 days and we will offer you an exchange or a refund. Original postage costs and return postage costs will not be refunded. Please ask for returns details if needed.
Goods ordered at home
What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
Up To 14 days
After receiving your goods, in most cases, you can change your mind and get a full refund.
You DON'T have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help you.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06