In accordance with the 2014 European Directive you have the right to cancel your order if you have changed your mind within 14 days of purchase. Products that are not faulty must be returned exactly as received, unopened and in a re-saleable condition within 14 days of receipt.
We cannot accept any products back into stock if more than 14 days has passed since ordering, or they are not in pristine, re-saleable condition. You are responsible for the safe return of any cancelled product, including the return delivery charge. You should contact us BEFORE returning any products to obtain a unique returns number, which can be obtained by e-mailing: firstname.lastname@example.org
Returned items without a returns number will NOT BE PROCESSED and you will not receive a refund or exchange of goods.When returning products, please ensure that you include your name and address.
In accordance with the 2014 European Directive your delivery charges for faulty/damaged goods will be refunded upon receipt of the faulty/damaged goods at our Returns Department.
ALL Returns must be made by Registered Mail - Signed For and insured service - to ensure that they arrive safely. The returns address and returns number must be obtained before posting back to us by contacting: email@example.com
Please retain the returns postal receipt along with the tracking number in case of any problems.
|Your legal rights: When you buy goods from Lonjevitee Ltd, in law you have a number of rights as a consumer. These include the right to claim a full refund or replacement where the goods are faulty.
Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us in their original state, unopened and unused, within 14 days and we will offer you an exchange or a refund. Original postage costs and return postage costs will not be refunded. Please ask for returns details if needed.
Goods ordered at home
What Are Your Consumer Rights?
The Consumer Contracts Regulations 2013 say:
up to 14 days
After receiving your goods, in most cases, you can change your mind and get a full refund.
You DON'T have a legal right to a refund or replacement just because you change your mind. BUT… please ask us about our returns policy as we may be able to help you.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06